Business conditions

Basic terms

The operator of the website (e-shop) www.manticwines.com is Tokaj s.r.o., with registered office at Hlavná 23, 076 81 Čerhov, ID number: 56 102 399, Slovak Republic.
The seller is Tokaj s.r.o., with registered office at Hlavná 23, 076 81 Čerhov, ID number: 56 102 399, Slovak Republic.
The supplier of the goods and services offered in the e-shop www.manticwines.com is Tokaj s.r.o., with headquarters at Hlavná 23, 076 81 Čerhov, ID: 56 102 399, Slovak Republic.
A buyer is every visitor to the e-shop who created an order through the e-shop. For the purposes of Act no. 102/2014 Coll. consumer means a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession.
An e-shop is a computer system located on the Internet with public access, which enables the ordering of goods or services.
Goods or services are all products published on the e-shop pages.
An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete filling of the order form.
The buyer fully acknowledges electronic communication primarily through the e-shop, e-mail communication as well as telephone communication.

Price

All prices listed on the site are final.
The seller is bound by the price indicated on the e-shop page at the time of making the purchase.

What is an order?

An order is created by confirming the ordering process in the e-shop by selecting goods or services by the buyer, including the complete filling of the order form. In order to complete the order correctly, it is necessary to fill in the required data in the order and to choose the options of transport and payment for the ordered goods or services.
By sending the order, the buyer agrees to the price of the ordered goods and services, and thus the order becomes binding for the consumer.
Confirmation of the order by the seller creates a purchase contract, which can be changed, canceled or supplemented only on the basis of a mutual agreement between the buyer and the seller, unless the law or other legal regulation stipulates otherwise. The confirmation of the order by the seller is the dispatch of the goods.
After creating an order in the e-shop, the buyer receives an automatically generated e-mail confirming the acceptance of the order by the e-shop. This e-mail is not a confirmation of the goods in the sense of par. 3. of this article.
By sending the order, the buyer is bound to pay the purchase price of the ordered goods, unless the contracting parties agree otherwise.
If the seller is not able to fulfill the order or part of it within the deadline for processing the order while making the best effort, for reasons such as that the goods are not produced, are not available at the manufacturer or at the supplier's external warehouse, the manufacturer has made such serious changes that it is impossible to implement the order or for reasons of force majeure, he can cancel the order, about which he will send an e-mail to the buyer. The seller also has the right to cancel the order if the buyer has provided false or misleading information in the order that cannot be verified, for example an incorrect e-mail or telephone contact. The possibility of contacting the buyer back at the given phone number or e-mail address is considered verification. If the buyer has paid an advance, the seller is obliged to return it to him within 14 days.

Transfer of ownership

The right of ownership passes from the seller to the buyer only at the moment of acceptance at the place designated by the buyer.
The seller reserves the right to dispose of the goods or services, which are still subject to the seller's ownership right, in the event of a claim by the buyer, only at the moment of full payment of the subject of the purchase contract.

Cancellation of the purchase contract

The buyer has the right to cancel the ordered goods or services within 24 hours from the conclusion of the purchase contract without a cancellation fee for goods that are made to order, according to the specific requirements of the consumer or specifically for one consumer.

The right of the consumer to return the goods without giving a reason and the instruction of the consumer

On the basis of Act no. 102/2014 Coll. on consumer protection when selling goods or providing services on the basis of a contract concluded at a distance or a contract concluded outside the seller's premises and on the amendment and supplement of certain laws (hereinafter referred to as "the Law") according to the provisions of § 7 et seq. the right to withdraw from the purchase contract within 14 calendar days days from the day of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the delivery of the goods.
If the consumer wants to use this right, the consumer is obliged to personally deliver a written withdrawal from the purchase contract no later than on the last day of the specified deadline to the seller's contact address or to submit this withdrawal for postal transport no later than on the last day of the deadline to the address specified in the contacts. After notification of withdrawal from the contract, the consumer is obliged to personally send or deliver the object of the contract from which he is withdrawing together with all documentation - e.g. the original invoice, instructions and other documentation for the goods, which were delivered to him together with the goods, but no later than 14 days from the day of withdrawal (§10 paragraph 1 of the Act). We recommend that buyers make a copy of the invoice for their own use and send the goods by registered mail and as an insured shipment.
Do not send us cash on delivery, such goods will not be accepted.
The operator of the e-shop will return the payment made for the goods/services, including the costs of transport in accordance with para. §9 par. 3) Act no. 102/2014 Coll., as well as the costs demonstrably incurred for ordering the goods within 14 days from the date of delivery of the withdrawal from the contract, but he does not have to return the money before the goods are delivered to him or the consumer does not prove that the goods have been sent, this does not apply if the seller suggested that he pick up the goods alone.
The cost of returning the goods is borne by the consumer.
The right to withdraw from the contract does not apply to goods and services defined in §7 par. 6 letters a) to l) of Act no. 102/2014. Zz
The consumer bears any reduction in the value of the goods, which was caused by its use beyond the scope necessary to determine the functionality and properties of the goods.

Rights and obligations of the contracting parties

The seller and the buyer are considered to be the parties to the contract.
The buyer is obliged to:
a. take over the ordered goods,
b. pay the agreed remuneration for the goods to the seller,
c. check the integrity of the package or and the goods themselves when they are received.
The seller is obliged to:
a. deliver the goods to the customer in the required quality, quantity and at the agreed price,
b. together with the goods or additionally send the customer all documents related to the goods, such as the invoice for the goods, complaint letter, operating instructions in a codified form of the Slovak language.

Compensation for damage in the event of non-acceptance of the goods

The seller has the right to compensation for damages (according to § 420 et seq. of the Civil Code), in the event that the buyer ordered goods that he did not cancel or did not withdraw from the contract and at the same time did not take over the goods from the carrier or, upon the seller's request, in the case of choosing personal collection, did not take over the goods within the specified period for collection. By this action, the buyer violated his obligation to take over the ordered goods.
When determining the amount of compensation for damages, the seller takes into account primarily transport costs and associated fees in the case of sending the goods, costs associated with packaging, shipping and administration of the order as well as all other costs incurred by him with the implementation of the order in question and at the same time has the right to charge and lost profit.
The seller has the right not to exercise the right to compensation for damages or to exercise this right only in part.

Final Provisions

The seller reserves the right to amend these general terms and conditions and complaint conditions even without prior notice to the buyer. In the event of a change to the general business conditions or complaint conditions, the entire purchase process is governed by the general business conditions that were valid at the moment the order was sent by the buyer and these are accessible on the seller's website.
Complaint conditions are also an integral part of these general terms and conditions.
By sending the order, the buyer has read the general business conditions as well as the complaint conditions.
If the relationship established by the purchase contract contains international (foreign) elements, the parties agree that the relationship is governed by Slovak law.
These general business conditions and complaint conditions are available at the company's headquarters for inspection by buyers, as well as published on the website of the e-shop.
If the consumer is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights, he has the opportunity to turn to the seller for a rectification request. If the seller responds negatively to the request for correction or does not respond to it within 30 days from the date of its dispatch, the consumer has, pursuant to § 12 of Act no. 391/2015 Coll. on the alternative resolution of consumer disputes and on the amendment of certain laws, the right to submit a proposal to initiate an alternative resolution of one's dispute. The competent entity for alternative resolution of consumer disputes with the operator of the e-shop is the Slovak Trade Inspection (www.soi.sk) or another relevant authorized legal entity registered in the list of entities for alternative resolution of disputes maintained by the Ministry of Economy of the Slovak Republic (http://www.mhsr. sk/…orov/146987s), while the consumer has the right to choose which of the listed entities of alternative resolution of consumer disputes to turn to. At the same time, the consumer can use the online dispute resolution platform, which is available at http://ec.europa.eu/consumers/odr/, to submit a proposal for an alternative resolution of their dispute. The consumer can find information about fees for the proposal on the website of a specific alternative dispute resolution entity.
Relationships not otherwise regulated in these general terms and conditions as well as in their inseparable parts (appendices) are governed by the relevant provisions, primarily Act no. 40/1964 Coll., Act no. 250/2007 Coll., Act no. 102/2014 Coll., Act no. 122/2013 Coll., Act no. 22/2004 Coll. as well as Act no. 513/1991 Coll
These general terms and conditions, including their integral parts, enter into force and effect on November 5, 2024.